Important Information
Important information for Under 18’s ticket holders:
- People aged under 18 MUST use an under 18’s wristband and therefore must have the correct ticket.
- If you appear under 25, we will ask for ID when collecting your wristband.
- If you have mistakenly purchased an over 18 wristband but you are under 18, we will change your type of wristband free of charge when you exchange your ticket.
- Under 18’s MUST be accompanied by a responsible adult when entering the festival.
- No re-entry for Under 18’s.
- A ‘responsible adult’ is defined as an adult over the age of 21 who knows the person(s) who they are bringing to the festival
- A responsible adult may accompany a maximum of 2 under 18’s.
- We reserve the right to eject underage people who appear intoxicated.
- Please note that families are welcome at the festival. Our security staff will use their discretion when enforcing the above rules.
Answers to your questions
I’ve lost my tickets
You can click here to re-send your tickets to yourself if you have the email address you purchased with. If you’re unable to do this – don’t panic! Bring ID to the box office in the name of the person who purchased the tickets and we will be able to find your order by name. All you need is your name and ID.
I don’t have a printer to print my tickets.
No problem! You can show your tickets on your phone.
Alternatively bring ID in the name of the person who purchased the tickets to the box office and we will be able to find your order on the system.
The barcode on my tickets isn’t showing properly
No problem! When you arrive, go to the Box Office (do NOT join the entrance queue) where we will be able to find your order by name. Please ensure you have ID with you.
Where do I show my ticket?
When you arrive, follow the lights along the beach to the festival entrance. You must join the relevant queue depending on the type of ticket you have. This will be clearly signposted. Show your ticket at the entrance and you will be given a wristband. This allows entry to the festival.
Where do I collect my wristbands?
You can collect your wristbands from the Box Office.
Can I have a refund?
Unfortunately we are unable to refund tickets. You are allowed to re-sell your tickets if you need to. The only situation in which we would be able to issue a refund is if there has been a mistake on our part. Thanks for your understanding.
Can I buy tickets on the door?
Yes – as long as we have not reached our capacity you will be able to buy tickets from the Box Office. We accept cash and card. Please note that the price on the door will be higher than on the website.
Will cards be accepted at the festival?
Yes – we will be accepting credit and debit card payments on all bars and at the box office.
Are dogs allowed?
No – dogs are not permitted in the festival. Of course, guide dogs are an exception!
Are kids allowed in to the festival?
Yes – Kids are welcome at all times.
Can I show my tickets on my phone?
Yes – absolutely!
Can I leave tickets at the box office for someone else to collect?
Yes – just make sure they have a copy of your ticket (a screenshot will do). We can check tickets out individually. In other words, you don’t have to collect all your wristbands at once.
Is there disabled access?
The festival is held on the beach with soft sand and there is no vehicular access, so appropriate wheelchairs must be used to access the site. It is approximately 650 meters across the beach to the festival site. Disabled toilets will be available on site. For disabled parking, please use car park B. Please note we are unable to allow you to drive onto the beach yourself. Special big-wheeled beach wheelchairs are available from Perranporth Garden Charities and Mobius, more information on this can be found on the perranporth tourtist information website.
What are the opening times?
The box office is open from 10am each day and the festival site opens at 12am. The festival site closes at 11pm.
Can I bring alcohol?
You CANNOT bring alcohol to the festival site.
You CAN bring alcohol to the camp site.
Where is the campsite?
Please see campsite page: CAMPING
Lost property
If you have lost something please ring The Watering Hole on 01872572888